Download PDF An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage

Download PDF An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage

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An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage

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From the Back Cover

“Dr. Thomas Lee makes a powerful case that empathy is crucial to success in the era of value-based care. He shows how empathy drives improvement across all clinical and strategic outcomes, and how it can transform your organization, so it becomes part of the ‘epidemic’ that is making healthcare healthy again.”―Toby Cosgrove, MD, President and CEO of Cleveland Clinic“Dr. Lee presents a compelling business case for healthcare leaders, caregivers, and teachers to systematically combine the best traditions of caring with marvelous new techniques in caregiving―not only to benefit those we serve, but to better realize our professional pride of purpose.”―Glenn D. Steele Jr., MD, PhD, Chairman of xG Health Solutions, Inc., and former President and CEO of Geisinger Health System“Visionary physician leader, compassionate provider, agile polymath, and compelling storyteller, Dr. Tom Lee distills lessons from best practices to present a thoroughly engaging and timely handbook on how to fix our healthcare crisis. Lee is spot-on―it’s not just about compassion; it’s a strategic imperative.”―Vivian S. Lee, MD, PhD, MBA, CEO of the University of Utah Healthcare and Dean of the University of Utah School of Medicine“Tom Lee lays out the strategic and historical imperative for making empathic care the norm, not the exception, as only a thought leader and superb physician could. His path forward uses cutting-edge social science advances in a way that should resonate with the values of clinicians as well as patients.”―Jessica C. Dudley, MD, Chief Medical Officer of Brigham and Women’s Physicians Organization and Vice President of Care Redesign at Brigham and Women’s HealthCare“An Epidemic of Empathy in Healthcare synthesizes the relevant and innovative thought leadership at the heart of patient-centeredness today. A cohesive and cogent roadmap, it will not only help accelerate patient experience improvement, but drive organizational strategy. A must-read for healthcare leaders struggling to differentiate their organizations in today’s increasingly competitive healthcare market.”―James Merlino, MD, author of Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

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Product details

Hardcover: 224 pages

Publisher: McGraw-Hill Education; 1 edition (November 16, 2015)

Language: English

ISBN-10: 1259583015

ISBN-13: 978-1259583018

Product Dimensions:

6.3 x 0.9 x 9.1 inches

Shipping Weight: 1.6 pounds (View shipping rates and policies)

Average Customer Review:

4.4 out of 5 stars

7 customer reviews

Amazon Best Sellers Rank:

#132,412 in Books (See Top 100 in Books)

Dr. Lee completely captured the essence of what is failing in American healthcare. The regulators, accountants and others are driving an agenda that is far removed from what healthcare professionals were trained to provide. His book should be required reading in all medical schools and MBA programs.

A must-read for those who provide health care. Straight to the heart of health care.

While empathy and coordination of care are an absolute must, I believe Dr Lee's views are a bit biased to his industry and not totally in touch with some of the realities of medicine. Just an opinion...

Fantastic narrative about the current state of health care, issues we face and ways to improve a chaotic system with compassionate, connected care. Dr. Lee really breaks down the complicated and competitive health care environment as it functions today and makes it clear that employing empathic care is not only the right thing to do morally, but a smart business move.I think the idea that suffering in health care may be inherent, but there is no reason providers can’t work to reduce avoidable suffering is something any patient and provider can agree with. I specifically love his point that providing care with empathy isn’t telling the patient what they want to hear, but understanding that care is not “one size fits all” and working to provide excellent care that truly meets patient needs and expectations.As a patient, consumer and someone familiar with the health care industry I found this book interesting, insightful and compelling. The data referenced gives weight to his points and personal reflections and anecdotes included bring the story to life. It’s an interesting and engaging volume for those with no background in health care and a must-read for those in the industry.

This book offers fascinating insights into the revolution of improved patient experience and safety in healthcare. Dr. Lee is Chief Medical Officer for Press Ganey, and a thought leader in the field. His book is extremely well researched, contains useful anecdotes and is very insightful. Topics include ways to ease patients suffering, why teamwork is so essential to care, why competition in healthcare is a good thing, what patients really care about, how to improve patient experience and safety and more. I recommend this book to any doctor or healthcare executive who wishes to embrace state-of-the art care.

Dr Lee nails it in his book, "An Epidemic of Empathy in Healthcare". It's obvious the book was written by someone that has been in the trenches of healthcare vs someone writing from only a philosophical/theoretical framework. I would highly recommend this book to anyone within the healthcare industry as well as those outside of the industry that want a better understanding of patient experience dynamics at play today.

As a long-time patient experience leader, I can tell you that this book is a must read for any physician, nurse or administrative leader! It is beautifully written and thoughtfully organized to provide any clinician, organization or health system a model for understanding what patient experience is and is not. I've read my copy more times than I can count, it's pages are well read, underlined, tabbed and page corners turned. Tom Lee provides the words to explain what all patient experience leaders are feeling. Can't we make this effort one that is truly making things better in health care - both for patients and clinicians. Don't miss this read!

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An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage PDF

An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage PDF